Welcome to LightMake!
LightMake (Shenzhen) Technology Co., Ltd. (registered address: A2108, Gongxiang Building No.78 North Keyuan Road, Songpingshan Community Xili Subdistrict, Nanshan District Shenzhen, Guangdong Province ; hereinafter referred to as "LightMake", "the Company" or "we") attaches great importance to the protection of your privacy and personal information. We have formulated this Privacy Policy (hereinafter referred to as "this Policy") so that you may understand how we collect, use, store, protect, share, transfer and transmit your personal information.
Please be sure to read carefully and fully understand this Policy before you use LightMake App, related software, device connection services, remote print services, remote camera viewing services and other related products or services. For terms that have a significant relationship with your rights and interests, we will remind you in "bold"; only after you confirm that you fully understand and agree to this Policy, you may start using LightMake related products or services.
If you have any questions, comments or suggestions about the content of this Policy, you may contact us through the contact information published in the "How to Contact Us" section of this Policy.
Personal information refers to various information recorded electronically or by other means that can identify a natural person alone or in combination with other information. This Policy explains to you how LightMake processes your personal information.
Please pay special attention to the scope of application of this Policy:
This Policy applies to the LightMake App, related software, 3D printer device connection services, account services, remote control services, remote print services, device remote camera viewing services, cloud transfer services, technical support services and other related products or services provided and operated by LightMake (Shenzhen) Technology Co., Ltd.
This Policy does not apply to information or services embedded in, linked to, or independently provided by third parties in LightMake products or services, including but not limited to third-party account login services, third-party websites, third-party applications, third-party SDKs, or other third-party services. The aforementioned third-party services are independently operated by the corresponding third parties and are subject to their own privacy policies or similar regulations. We recommend that you carefully read and understand the privacy policies of third-party services before using them.
This Policy will help you understand the following:
● How we collect and use your personal information
● How we use cookies and similar technologies
● How we use SDKs
● How we share, transfer and publicly disclose your personal information
● How we protect your personal information
● Your rights regarding your personal information
● How we handle minors’ personal information
● How your personal information is transferred globally
● How long your personal information will be stored
● How to update this Policy
● How to contact us
When you use LightMake App, related software, LightMake 3D printer device connection services, account services, remote control services, remote print services, remote camera viewing services, cloud transfer services, customer support services and other related products or services, we may collect and use your personal information based on the specific functions you use.
You are not required to provide us with all personal information. However, in some cases, if you choose not to provide the information necessary for relevant functions, or refuse to grant necessary device permissions, we may not be able to provide you with the corresponding products or services, or we may not be able to respond, handle or solve the problems you encounter during use.
We will only collect and use personal information directly related to the realization of product or service functions for the purposes stated in this Policy and in compliance with the principles of legality, legitimacy, necessity and minimization.
Please note that LightMake products and services may include account registration and login, device binding, smart network provisioning, remote control, remote printing, remote camera viewing, print job management, troubleshooting and diagnostics, message notification, customer support, product improvement, and security risk control. We will collect and use corresponding personal information based on the scope of functions you actually choose to use; for functions you have not used, we generally will not collect the relevant information required for that function.
In addition, as our products and services develop, we may launch new features, or optimize, adjust or change existing features from time to time. If it is necessary to add or change the purpose, scope or method of collecting and using personal information, we will notify you through pop-up prompts, page prompts, site notifications, emails, push notifications or other appropriate means in accordance with the requirements of applicable laws and regulations; if your consent is required by law, we will obtain your consent before processing relevant personal information.
If you have any questions, comments or suggestions about this Policy or the handling of personal information, you may contact us through the contact information published in the "How to Contact Us" section of this Policy.
When you create a LightMake account, register as our user to log in and use the LightMake App, related software, device connection services, remote control services, remote print services, remote camera viewing services and other related products or services, you may need to provide us or allow us to process necessary personal information, including:
email address;
Account password;
Necessary information generated during account registration, login and verification processes;
Other account-related information that you actively provide.
We collect and use the above information to complete necessary functions such as account creation, identity verification, account login, account security protection, device binding, service activation and user identification.
If you refuse to provide the information necessary for registration and login, you may not be able to create a LightMake account, or you may not be able to log in normally and use related functions that require account support. However, you may still use some local functions that do not require an account according to the specific product design without logging in. The specific functions are subject to the actual functions provided by the product.
You may log in to your LightMake account in the following ways:
Email account login When you log in using your email account, you need to provide us with your email address and account password or verification code, or complete the corresponding identity verification based on product functions. We will use the above information to verify your identity, ensure account security, and provide you with account-related services.
Google account login When you choose to use a Google account to log in to LightMake, we will obtain the necessary account information from Google that it shares with us based on your authorization, such as your Google account ID, email address, nickname, avatar or other information shared with your authorization. We use this information to complete third-party account login, account binding, account identification, account information improvement and account security.
You may refuse to authorize Google to share relevant information with us, but this will prevent you from using your Google account to log in to LightMake. You may still choose to complete registration or login through your email account or other methods provided by us.
We will not obtain your Google Account password. Your authorization, login verification and account security settings on the Google platform are subject to Google's relevant terms of service and privacy policy.
In order to maintain your account information and improve your service experience, you may actively choose to edit, improve or manage your personal information based on the functions actually provided by LightMake products, including but not limited to: avatar; nickname; username; email address; country or region; account binding status; other account information that you actively fill in or upload.
If you choose not to provide unnecessary account information, it usually will not affect your use of the basic functions of LightMake. However, for account registration, login, device binding, remote control, remote printing, remote camera viewing, account security verification and other functions that require identity recognition, you may need to provide or allow us to process the corresponding necessary information.
You may view, modify or manage your account information on the account management page provided by LightMake products or services. If you modify your account information, we may conduct identity verification based on business needs to ensure the security of your account.
If you apply to cancel your LightMake account, we will handle your account cancellation request in accordance with applicable laws, regulations and the relevant provisions of this Policy. After logging out of your account, you may no longer be able to use related functions that rely on your LightMake account, including but not limited to device binding, remote control, remote printing, camera remote viewing, history synchronization and other cloud services.
When you bind the LightMake App, related software or other LightMake services to a LightMake 3D printer for the first time, or switch the printer's networking status, remote connection status or cloud service status after binding your account, we may collect and process information related to your device and applications.
In order to complete device binding, device identification, account association, network status confirmation, device management and remote service activation, we may collect the following information:
Device information, including device model, device serial number, device identifier, device activation time, firmware version, hardware model or version, device network connection status, device operating status, user settings, region and language settings, etc.;
application information, including version information of LightMake App or related software, application identifiers, operation logs, setting information, region and language settings, etc.;
Account and device binding information, including the binding relationship between your LightMake account and specific printer devices, binding time, unbinding records and device management records;
Network connection information, including device networking status, connection method, LAN or cloud connection status, IP address and other information necessary for device connection.
We collect and use the above information to help you complete device binding, device management, device status viewing, remote control, remote printing, troubleshooting and related services.
If you refuse to provide the above necessary information, you may be unable to complete device binding, or be unable to properly use device remote control, remote printing, camera remote viewing and other functions that rely on device identification and network status.
When you upload, import, preview, slice or initiate a 3D print job through the LightMake App or related software, we may process information related to the print job based on the specific functions you use.
In order to provide you with services such as slicing, task delivery, remote printing, printing status synchronization, and printing information display, we may collect and process the following information:
3D model files or necessary data related to the model;
Slicing configuration, printing parameters, printing settings, filaments and consumables settings, nozzle settings, printing platform information, etc.;
G-code files, task configuration files, disk information, model thumbnails, model previews, etc.;
Print job name, task creation time, task start time, task end time, printing progress, printing results, consumable consumption, etc.;
Device status, task status and other necessary printing information related to print tasks.
When you initiate a remote print job through the LightMake cloud service, we may transfer the necessary files, configurations and instructions related to this print job to your bound LightMake 3D printer through the cloud, so that printing can be successfully initiated, and the print job status and related printing information will be displayed to you in the LightMake App or related software.
We will use your model files, print job files and related printing information strictly for the purposes stated in this Policy. We will not use your model files for other purposes unrelated to providing printing services unless we comply with laws and regulations or obtain your authorization, such as when you initiate a customer support request and provide us with relevant files for troubleshooting.
In the following scenarios, we usually do not collect your model files or related printing information through the cloud. The actual functions of the product shall prevail:
You use local functions without logging into your LightMake account;
You initiate a print job in pure LAN mode;
You initiate a print job through a memory card, USB flash drive, or local storage of the printer;
You have not enabled cloud printing, remote printing or printing history synchronization and other related functions.
If LightMake provides functions such as print history, repeated printing, task records, or cloud synchronization, we may store necessary model task information, print settings, and related print records when you enable related functions so that you may subsequently view, manage, or initiate printing again. You may turn off or manage related functions based on the actual setting options provided by the product.
When you use the built-in or external camera of a LightMake 3D printer and enable live viewing, remote video viewing, print status monitoring or similar functions in the LightMake App or related software, we may process pictures, video streams, screenshots or technical information related to video transmission from the printer camera.
Since LightMake's camera remote viewing function may require video transmission through the cloud, we may provide you with the necessary video streaming, connection establishment, device verification, data forwarding and network communication services so that you may remotely view the internal status of the printer in the LightMake App or related software.
Please note that the printer camera may capture the interior of the printer cavity, the printing object, the printing environment, or other content within the camera's field of view. The above pictures, videos or video streams may be your personal information or contain sensitive information in certain circumstances. Before enabling the camera remote viewing function, please ensure that you understand and agree to the relevant data processing methods, and avoid pointing the camera at individuals, objects or environments that you do not want to be photographed.
We will not use camera pictures, videos or video streams for other purposes unrelated to real-time viewing, remote monitoring, and troubleshooting unless one of the following circumstances is met:
You actively enable relevant functions;
You initiate a customer support request and voluntarily provide us with camera pictures, videos, screenshots or related materials;
Necessary to ensure device safety, service security or troubleshooting, and in compliance with applicable laws and regulations;
Obtain your separate consent;
Laws and regulations provide otherwise.
Under normal circumstances, we only provide you with the connection, transmission or forwarding services required for remote viewing of the camera. Whether to store camera pictures, videos, screenshots, time-lapse photography or related records will be based on the actual functions of the product, your setting choices and the relevant instructions of this Policy.
When you use device binding, remote control, remote printing, camera remote viewing or other networking functions, in order to ensure the stable operation of the service, help you troubleshoot printing problems, analyze device abnormalities and improve after-sales support support efficiency, we may collect information related to device operation and service usage, including:
Device settings, device status, device operating status, temperature, motion status, connection status, etc.;
Printing task status, printing progress, error codes, abnormal interruption information, printing failure records, etc.;
Device logs, system logs, application logs, error reports, crash reports, etc.;
Firmware version, App version, network status, account and device binding status, etc.;
Pictures, videos, model files, G-code files, log files, problem descriptions and communication records that you actively provide during the customer support process.
We collect and use the above information to provide you with troubleshooting and diagnostics, technical support, after-sales support service, problem recurrence, quality improvement and device safety assurance.
If you refuse to provide or authorize us to process the above information, it may cause us to be unable to accurately determine the cause of the problem, or to provide you with technical support in a timely and effective manner, but this usually does not affect your use of other basic functions of LightMake.
In order to provide you with necessary service reminders, device status notifications, account security notifications, feature update notifications and other information related to LightMake services, we may send you notifications through messages within the LightMake App, system notifications, emails or other methods authorized by you.
Notification types may include:
Notifications related to device and printing, such as device binding successfully, device offline, printing started, printing paused, printing completed, printing failed, device abnormality, filaments and consumables or device status reminder, etc.;
Account and security notifications, such as account login, password modification, account binding, abnormal login, account security verification, etc.;
System service notifications, such as feature updates, service changes, privacy policy or user agreement updates, system maintenance, service suspension or resumption, etc.;
Customer support notifications, such as work order progress, after-sales support feedback, problem handling results, etc.;
Operation or product notifications, such as new feature introductions, user surveys, product experience improvement invitations, etc.
Among them, system notifications such as account security, device abnormalities, service changes, legal policy updates, etc. are usually information necessary to protect service operations and user rights, and may not be turned off or unsubscribed.
For non-essential operational, research or marketing information, you may unsubscribe or withdraw your consent by following the unsubscribe method provided in the notice, or by contacting us through the method listed in the "How to Contact Us" section of this Policy.
When you perform network configuration, networking, device discovery, or Bluetooth-assisted connection for a 3D printer through the LightMake App, we may need to call some of the permissions of your terminal device or process related information to complete device search, connection, network configuration, and binding.
Depending on your equipment system and specific network provisioning method, we may process the following information:
Wi-Fi name, network connection status, network type, LAN information;
Bluetooth status, nearby device information, device discovery results;
IP address, device networking status, connection logs;
Device permission information necessary to complete network configuration.
On some operating systems, scanning for Wi-Fi or Bluetooth devices may require you to grant location permissions. Geolocation information is sensitive personal information. We will only use relevant permissions or information to implement device network configuration, device discovery or connection functions after obtaining your authorization.
If you refuse to authorize relevant permissions, you may be unable to use functions such as smart network provisioning, nearby device discovery, or automatic connection, but this will not affect your use of other functions in LightMake products or services that do not rely on such permissions.
When you initiate a customer support request to us through LightMake App, email, official website, online form or other channels, including feedback or suggestions, inquiries, complaints, Appeals, after-sales support repairs, troubleshooting or dispute handling, in order to respond to your request as soon as possible, locate the problem, record the processing process and provide solutions, we may collect and process the following information:
your contact details, such as email address;
Your account information, device model, device serial number, firmware version, App version, region or language settings;
Your problem type, problem description, fault phenomenon, occurrence time, and operation steps;
Records of your communications with us;
Pictures, videos, screenshots, log files, model files, G-code files or other problem-related materials that you actively upload or provide;
Orders, purchase channels, after-sales support records or other necessary information related to your customer support request.
We collect and use the above information to process your requests, provide technical support, complete after-sales support services, improve product quality and safeguard your legitimate rights and interests.
If you refuse to provide necessary information related to customer support requests, we may not be able to accurately determine the cause of the problem or provide you with support services in a timely and effective manner, but this usually does not affect your use of other basic functions of LightMake.
In order to improve the quality of LightMake products and services, optimize user experience, improve device stability and software usability, we may collect information related to product usage when you use LightMake App, related software or device services, including:
App version, device model, operating system version, language, region, network status, etc.;
Function usage, page visits, button clicks, function on or off status, etc.;
Software running logs, crash logs, error reports, performance data, etc.;
Device connection, device status, print task execution, abnormal interruption, etc.;
Information provided when you actively participate in user research, product feedback, or experience improvement programs.
We may de-identify, anonymize or aggregate statistical analysis of the collected information to understand the use of product features, locate common problems, optimize product performance, improve service stability, and improve LightMake's products and services.
If we provide user experience improvement plans, data analysis settings or similar functions, you may choose to turn them on or off based on the path actually provided by the product. After you choose to close, we will no longer process the corresponding information based on this plan, except for the information necessary to ensure service security, equipment operation and basic functions.
We may also invite you to participate in user research, satisfaction surveys or product experience feedback through the contact information you provide. You may choose whether to participate. If you choose not to participate, it will not affect your normal use of other functions of LightMake.
We are committed to providing you with safe, stable and reliable products and services. In order to ensure account security, device security, software security and service security, and prevent malicious attacks, fraud, account theft, abnormal operations, illegal access or other security risks, we may collect, use or integrate necessary information for identity verification, security detection, risk identification, log auditing, problem troubleshooting and security incident handling.
Relevant information may include:
Account information, login status, login time, login IP, account binding device information;
Terminal device information, such as device model, operating system, system language, browser type, application version, network status, IP address, etc.;
Device operating information, such as printer model, serial number, firmware version, connection status, abnormal status, error code, etc.;
application logs, device logs, operation logs, error reports, crash reports, etc.;
Necessary information generated during the security verification process, such as verification timestamps, request records, abnormal behavior records, etc.
We use the above information to comprehensively determine account and device risks, ensure the safe operation of services, prevent security incidents, protect the legitimate rights and interests of you and other users, and take necessary recording, auditing, analysis and disposal measures in accordance with the law.
If you do not agree with us processing the information necessary for safe operation, some functions may not be able to be used normally, or functions such as account login, device binding, remote control, and remote printing may not be completed.
When you use the LightMake App, in order to implement functions such as device binding, smart network provisioning, remote control, remote printing, remote camera viewing, customer support, message notifications, etc., we may apply for corresponding permissions from your terminal device based on the specific functions you use.
For permissions that can be turned off, you may turn them off individually through the system settings function of the terminal device you are using. After you turn off the relevant permissions, you may not be able to use the corresponding functions, but it usually will not affect your use of other basic functions of the LightMake App.
Permission name: STORAGE/Photos/Media Library
Purpose of use: Used to read, select, save or upload images, videos, log files, model files, screenshots and other content. For example, you upload trouble pictures, videos, screenshots, and log files when submitting a customer support request, or upload and update your avatar when using the account profile function.
Can be closed: **Yes. **After closing, you may not be able to upload or save related pictures, videos or files, but it will not affect other basic functions of LightMake App.
Permission name: CAMERA
Purpose of use: Used to call the camera of your terminal device to realize functions such as scanning the code to bind the device, scanning the device QR code, taking and uploading pictures or videos of faults, setting or updating avatars, etc.
Can be closed: **Yes. **After closing, you may not be able to use related functions such as scanning QR code binding, photo uploading, photo feedback, etc., but it will not affect other basic functions of LightMake App.
Please note that the "camera permissions" mentioned in this item mainly refer to the camera permissions of your mobile phone, tablet and other terminal devices; for data processing related to the camera of LightMake 3D printer device, please refer to the relevant instructions on "Real-time Viewing of Printing Status and Remote Camera Viewing Service" in this Policy.
Permission name: LOCATION
Purpose of use: In some operating systems, when using Wi-Fi scanning, Bluetooth scanning, nearby device discovery or smart network provisioning functions, the system may require the App to apply for location permissions. We apply for this permission to help you discover nearby LightMake devices, complete device network configuration, device connection, or device binding.
Can be closed: **Yes. **After closing, you may not be able to use smart network provisioning, nearby device discovery, Bluetooth-assisted distribution and other related functions, but it will not affect other basic functions of LightMake App.
Geolocation information is sensitive personal information. We will only use relevant permissions or information to implement device network configuration, device discovery or connection functions after your authorization, and will not use it for purposes unrelated to the above functions.
Permission name: NOTIFICATION/Push Notification
Purpose of use: Used to send you LightMake App related message notifications, including device status reminders, printing start, printing pause, printing completion, printing failure, device abnormalities, account security reminders, system updates, service changes, customer support progress and other notifications.
Can be closed: **Yes. **After closing, you may not receive notifications about device status, printing progress, fault reminders or system services in a timely manner, but this will not affect your ability to view relevant information after opening the LightMake App.
Permission name: INTERNET/Network Access
Purpose of use: Used to realize the networking functions of LightMake App, including account registration and login, device binding, device network configuration, device status synchronization, remote control, remote printing, camera remote viewing, cloud transfer, message notification, troubleshooting and diagnostics, customer support and other functions.
Whether it can be turned off: **Depends on operating system settings. **If you turn off network permissions or restrict LightMake App's access to the network, the App content may not be updated in real time, the device status may not be synchronized, and functions such as remote control, remote printing, camera remote viewing, account login, and cloud services may not work properly.
Permission name: BLUETOOTH/Nearby Devices
Purpose of use: Used to discover nearby LightMake devices and used during Bluetooth-assisted network configuration, device connection, device binding or device communication.
Can be closed: **Yes. **After turning it off, you may not be able to use Bluetooth-assisted distribution, nearby device discovery, or some device connection functions, but it will not affect other basic functions of the LightMake App.
Permission name: Sensors
Purpose of use: When you view pictures, videos, camera footage, or other content that needs to be adapted for horizontal and vertical screen display in the LightMake App, we may call the gravity sensor, acceleration sensor, etc. of the terminal device to identify the horizontal and vertical screen status of your device and optimize the page display effect or video playback experience.
Whether it can be turned off: **Depends on operating system settings. **After closing, it may affect the display experience of some pages, videos or camera images, but it usually does not affect other basic functions of LightMake App.
In order to ensure that you may maintain necessary communication with the backend server when using the LightMake App service, and receive timely notifications about device status, printing progress, printing exceptions, account security, system services, etc., we may use capabilities related to message push in compliance with laws, regulations and system rules.
Specifically include:
In order to ensure that LightMake App can normally receive important push information when it is closed or running in the background, LightMake App may use necessary background communication, message push or associated startup capabilities according to the system mechanism to achieve necessary functions such as device status reminders, printing exception reminders, account security reminders and other services;
We may use a third-party message push service to generate a push identification ID for your terminal device to distinguish the device, so as to accurately send notifications to your device;
We may determine whether the LightMake App is in the foreground or background based on the status information provided by the system to improve the timeliness and accuracy of message push.
If you do not want to receive push notifications, you may turn off relevant notification permissions through the notification settings in the LightMake App or through the terminal device system settings. After closing, you may not receive timely reminders about printing progress, device abnormalities, account security or service changes, etc.
Please note that when you use LightMake App or related services, we may provide you with links or portals to third-party websites, applications, platforms or services based on product function needs. For example, you may jump to a third-party account login service, third-party web page, third-party customer support page, third-party documentation page or other services independently provided by a third party through the LightMake App.
The aforementioned third-party services are independently operated by the corresponding third parties. Their collection, use, storage, sharing and protection of your personal information shall be governed by the privacy policy, user agreement or similar statement published by the third party. We recommend that you carefully read and understand the privacy policy and related rules of third-party services before using them.
Unless otherwise provided by laws and regulations, or otherwise clearly stated in this Policy, we will not be responsible for the processing of personal information in third-party independently operated services.
In some scenarios, we may indirectly collect your personal information from third parties. We will only obtain the information necessary to implement relevant functions from third parties when we comply with legal and regulatory requirements, obtain your authorization, or have other legal basis for processing.
Situations in which we may indirectly collect your personal information from third parties include:
When you use a Google account to register or log in to LightMake, in order to complete account registration, login, binding and identity verification, we may obtain the necessary account information from Google that it shares with us based on your authorization, including Google account ID, email address, nickname, avatar or other information shared with your authorization. We will not obtain your Google Account password.
When we use third-party service providers to assist in providing products or services, in order to implement functions such as account login, identity verification, message push, data storage, cloud transfer, device connection, troubleshooting and diagnostics, security risk control, statistical analysis or customer support, the relevant third-party service provider may provide us with necessary information based on its service content, such as device identification information, network status information, login verification results, push identification, error logs or service status information. We will require relevant third-party service providers to process your personal information in accordance with applicable laws and regulations, this Policy and our requirements.
When you interact with LightMake through a third-party platform, website, application or service, such as when you submit feedback through a third-party page, participate in a survey, contact customer support or access LightMake-related services, we may receive the contact information, feedback content, device information, problem description or other information related to the service request you provide based on your authorization or active submission on the third-party platform.
If a product or service that requires the collection of your personal information cannot be explained in this Policy, or if we exceed the purpose stated when collecting your personal information and the scope that is directly or reasonably related to that purpose, we will inform you again and obtain your consent or confirm other legal basis for processing in accordance with the requirements of applicable laws and regulations.
To the extent permitted by applicable laws and regulations, you fully know and understand that in the following circumstances, we may collect, use, store, share or otherwise process your personal information in accordance with the law without obtaining your consent:
Relevant to the performance of obligations under applicable laws and regulations;
Relevant to national security, national defense security, public safety, public health or major public interests;
In connection with criminal investigations, prosecutions, trials, judgment enforcement, regulatory investigations, law enforcement requests or similar legal proceedings;
It is necessary to protect your or other individuals' life, body, property and other major legitimate rights and interests, and it is difficult to obtain your consent under the circumstances;
Personal information that you disclose to the public on your own, or personal information that has been legally disclosed within the scope of the law;
Personal information collected from legally disclosed information, such as legal news reports, government information disclosure, public databases or other legally disclosed channels;
It is necessary to enter into and perform a contract at your request, or to take necessary measures at your request before entering into a contract, such as creating an account for you, binding your device, providing remote printing, customer support or after-sales support service;
Necessary to maintain the safe and stable operation of the products or services we provide, such as discovering, troubleshooting or handling failures, security risks, abnormal behaviors or network attacks on the LightMake App, related software, cloud services, account systems or 3D printer device;
Necessary for internal audits, compliance management, dispute resolution, claims or legal defense;
It is necessary for news reporting, public opinion supervision, statistical or academic research carried out in the public interest, and when providing research or statistical results to the outside world, the personal information contained therein shall be de-identified, anonymized or otherwise appropriately protected;
Other situations stipulated by applicable laws and regulations.
Please note that if LightMake subsequently provides public publishing, content sharing, comments, feedback display, model community or similar functions, the information you actively publish on public channels may be viewed by other users or the public. Therefore, please consider carefully before publicly posting information about yourself or others, especially sensitive information.
When we want to use your personal information for other purposes not specified in this Policy, we will inform you in advance in accordance with applicable laws and regulations and obtain your consent when necessary.
When we want to use the information collected for a specific purpose for other incompatible new purposes, we will also inform you in advance in accordance with applicable laws and regulations, and obtain your consent or confirm other legal basis for processing when necessary.
When you use LightMake App, related software, official website, cloud services or other online services, we may use cookies, SDK, local storage, device identifiers, pixel tags or other similar technologies to collect or store necessary information related to your use of the service, including your login status, account identification information, device information, browsing records, function usage records, preferences, language and regional settings, network status and security verification information, etc.
We use cookies and similar technologies mainly to achieve the following purposes:
Ensure the normal operation of products and services, such as maintaining your login status, identifying your account and device, completing device binding, remote connection or cloud service access;
Simplify your operations, such as reducing repeated logins, saving your language, region, device settings or other preferences;
Improve product and service experience, such as recording your use of LightMake App or related software functions in order to optimize page display, functional processes and service performance;
Ensure the security of accounts, devices and services, such as identity verification, security risk control, abnormal login identification, and prevention of fraud, attacks or other security risks;
Conduct statistical analysis and product improvements, such as through de-identification, anonymization or aggregate statistics, to understand product feature usage, locate problems and improve LightMake products and services.
You understand and are aware that some cookies or similar technologies are necessary for the proper functioning of LightMake products and services. If you refuse or restrict our use of necessary cookies or similar technologies, you may be unable to log in to your account, bind your device, use remote control, remote printing, camera remote viewing, cloud transfer or other functions that rely on online services.
For non-essential cookies or similar technologies, such as those used for statistical analysis, experience optimization or personalized services, we will obtain your consent when necessary in accordance with applicable laws and regulations. You may manage or limit the use of cookies and similar technologies through the settings provided by the LightMake App, related software, or browser/device systems. Please note that turning off or limiting related technologies may affect your ability to obtain a complete or optimal service experience, but will generally not affect the use of basic functions unless the technology is necessary for the implementation of related functions.
In order to ensure the normal operation of LightMake App and related services, and to provide you with account login, device connection, remote control, remote printing, remote camera viewing, message notification, troubleshooting and diagnostics, data statistics, security risk control, customer support and other functions, we may integrate software development kits (SDK) or similar technologies provided by third parties in LightMake App.
In the process of cooperating with us to provide you with relevant functions and optimize service experience, these third-party SDKs may collect, use or process some of your personal information according to their functional needs, such as device information, network status information, application running logs, crash information, push identification, login verification information or other information necessary to implement related functions.
We will carefully evaluate the access of third-party SDKs in accordance with the principles of legality, legitimacy, necessity and minimization, and take necessary measures to manage and restrict the collection and use of your personal information by third-party SDKs, including but not limited to:
Assess the purpose, scope and necessity of third-party SDKs collecting personal information;
Require third-party SDK service providers to process personal information in accordance with applicable laws, regulations and this Policy;
Require third-party SDK service providers to take necessary security protection measures;
If required by applicable laws and regulations, inform you of the name of the third-party SDK, service provider, purpose of use, type of information collected, and link to its privacy policy.
For specific information about the third-party SDK we have accessed, including the name of the third party, SDK type, purpose of use, type of personal information collected, processing methods and third-party privacy policy link, please refer to the attachment to this Policy "List of Personal Information Shared by Third Parties"
We will not share your personal information with any company, organization or individual other than LightMake (Shenzhen) Technology Co., Ltd., except in the following circumstances:
We may share your personal information with other parties after obtaining your explicit consent or obtaining other legal basis for processing in accordance with applicable laws and regulations.
We may need to share your personal information in accordance with applicable laws and regulations, legal procedures, litigation, arbitration, regulatory requirements, or legal requirements from public agencies, government departments, judicial agencies, and law enforcement agencies.
We may also share necessary personal information if it is for the purpose of national security, public safety, public health, major public interests, law enforcement investigations, compliance audits, dispute resolution, or to protect the legitimate rights and interests of you, us and other users, and to the extent permitted by applicable law.
In order for us to provide you with consistent, stable and secure products and services, your personal information may be shared among affiliated companies of LightMake.
We will only share the personal information necessary to achieve the relevant purposes and are subject to the purposes stated in this Policy. If an affiliated company wishes to use your personal information for other purposes not stated in this Policy, we will inform you again in accordance with applicable laws and regulations and obtain your consent when necessary.
In order to provide you with functions such as LightMake App, related software, account services, Google login, device binding, smart network provisioning, remote control, remote printing, remote camera viewing, cloud transfer, message push, troubleshooting and diagnostics, data storage, security risk control, statistical analysis, customer support and other functions, we may share some of your personal information with necessary authorized partners or service providers.
Relevant partners or service providers may include:
Cloud services, server hosting, data storage or content delivery service providers;
Third-party login or authentication service providers, such as Google;
Message push service provider;
Data statistics, crash analysis, performance monitoring or security risk control service providers;
Customer support, after-sales support service, repair services or work order system service providers;
Other partners necessary to enable the functionality of LightMake products or services.
We will only share your personal information for legal, legitimate, necessary, specific, and clear purposes, and will only share information necessary to provide services. We will require relevant partners to process your personal information in accordance with our instructions, this Policy and applicable laws and regulations through agreements or other appropriate means, and to take necessary security protection measures.
For specific information on how we share personal information with third parties, including the name of the third party, service type, purpose of sharing, type of shared information and third party privacy policy link, please refer to the attachment to this Policy "List of Personal Information Shared by Third Parties"
To ensure that you may receive timely notifications about device status, printing progress, printing exceptions, account security, system services or customer support when using the LightMake App, we may use third-party message push services.
In this scenario, the third-party message push service may generate a push identification ID for your terminal device to distinguish the device, and process device information, network status information, application information or notification status information according to the scope necessary for the push service.
You may turn off or manage relevant notification permissions through the notification settings of the LightMake App or the system settings of the terminal device. After closing, you may not receive timely reminders about printing progress, device abnormalities, account security or service changes, etc.
Transfer refers to the process of transferring control of personal information from us to another personal information processor or controller.
We will not transfer your personal information to any company, organization or individual, except in the following circumstances:
We may transfer your personal information to other parties with your explicit consent or with other legal basis for processing in accordance with applicable laws and regulations.
In the event of a merger, spin-off, acquisition, asset transfer, financing, reorganization, bankruptcy liquidation or similar transaction involving the transfer of personal information, we will require the new company or organization that holds your personal information to continue to be bound by this Policy, or to adopt personal information protection measures no less than those required by this Policy.
If the new recipient of personal information changes the purpose, method or scope of personal information processing, we will require it to inform you again in accordance with applicable laws and regulations, and obtain your consent when necessary.
We will only disclose your personal information under the following circumstances:
After obtaining your explicit consent, we may publicly disclose the personal information that you specify or agree to be disclosed.
We may publicly disclose your personal information in accordance with applicable laws, regulations, legal procedures, litigation, arbitration, regulatory requirements, or mandatory requirements issued by government authorities, judicial agencies, and law enforcement agencies in accordance with the law.
Please note that if LightMake subsequently provides public publishing, content sharing, comments, feedback display, model community or similar functions, the information you actively publish in the relevant public functions may be viewed by other users or the public.
Please consider carefully before publicly posting information about yourself or others, especially personal or sensitive information. For information you voluntarily disclose, you shall bear the corresponding risks at your own risk; we will manage relevant public information in accordance with applicable laws, regulations and product rules.
In accordance with applicable laws and regulations, on the premise of ensuring that a specific natural person cannot be identified and cannot be recovered, the information formed after we anonymize the personal information no longer belongs to personal information.
For de-identified information, if the data recipient cannot recover and re-identify the personal data subject, or we have taken appropriate measures to prevent it from being re-identified, the processing of such information may not constitute the sharing, transfer or public disclosure of personal information in the legal sense.
We may use de-identified, anonymized or aggregated statistical information for product analysis, service improvement, equipment quality optimization, industry research, security analysis or other legitimate purposes.
We take the security of personal information very seriously. We will adopt security protection measures that are in line with industry standards and commensurate with the risk level to protect your personal information from unauthorized access, use, disclosure, modification, damage, loss or other improper processing.
To this end, we may take the following measures:
Minimize Collection Principle We will take reasonable and feasible measures to ensure that the scope of personal information collection matches the purpose of processing and will not collect personal information unrelated to the realization of the functions of LightMake products or services. We will only retain your personal information for the period necessary to fulfill the purposes stated in this Policy, unless an extension of the retention period is required or permitted by applicable laws and regulations.
Data security technical measures We will use security technical measures such as encrypted transmission, access control, de-identification, anonymization, log auditing, backup and recovery based on data type and risk level to protect the security of your account information, device information, print task information, log information, camera remote viewing related data, cloud transfer data and other personal information.
Transmission and storage protection For data involved in account login, device binding, remote control, remote printing, remote camera viewing, cloud transfer, customer support and other scenarios, we will take reasonable security measures to protect the confidentiality, integrity and availability of data during transmission and storage, and try our best to prevent data and servers storing data from malicious attacks, illegal access or unauthorized use.
Access control We will deploy access control mechanisms to ensure that only authorized personnel can access relevant personal information to the extent necessary to perform their duties. We will conduct hierarchical authority management for authorized personnel based on business needs and personnel responsibilities, and record, audit and regularly inspect the use of authority.
Employee management and safety training We will enhance employees' awareness of the importance of personal information protection through internal management systems, security and privacy protection training, testing, publicity, etc., and require relevant personnel to comply with confidentiality obligations and data security requirements.
Third-party cooperation management For third-party service providers, partners or SDK providers that may contact, process or assist us in processing your personal information, we will take reasonable measures to carefully evaluate and manage them, including understanding their personal information processing purposes, processing scope, security capabilities and compliance status, and requiring them to process personal information in accordance with applicable laws and regulations, this Policy and our requirements through agreements or other means.
Third-party source information management If we obtain your personal information indirectly from a third party, we will require the third party to explain the source of the personal information and confirm the legality and scope of authorization of the source of the personal information to the extent permitted by applicable laws and regulations. If our processing of such personal information exceeds the scope of the third party's authorization or legal basis for processing, we will notify you before processing or within a reasonable period in accordance with applicable laws and regulations, and obtain your consent when necessary.
Please understand that the Internet environment is not absolutely safe. Although we will take reasonable measures to protect your personal information, we cannot guarantee the absolute security during information transmission or storage due to technical limitations, network environment, malicious attacks or other uncontrollable factors.
If our physical, technical or management protection measures are destroyed, resulting in unauthorized access, public disclosure, tampering, damage, loss or other security incidents to your personal information, which may harm your legitimate rights and interests, we will promptly take remedial measures in accordance with the requirements of applicable laws and regulations, and inform you in an appropriate manner of the basic situation of the incident, its possible impact, the measures we have taken or will take, suggestions for you to prevent and reduce risks on your own, and our contact information.
When necessary, we will also proactively report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.
We respect your rights to personal information and will protect your legal rights to access, correct, delete, withdraw consent, restrict processing, object to processing, data portability, account cancellation and complaint to your personal information in accordance with applicable laws and regulations, including but not limited to relevant Chinese laws and regulations, the European Union's General Data Protection Regulation (GDPR), the UK GDPR and other applicable data protection laws.
You have the right to access, correct or update your personal information in accordance with applicable laws and regulations.
If you want to access or edit your LightMake account information, such as avatar, nickname, username, email address, country or region, account binding status, etc., you may view, modify or manage it through the account management page in the LightMake App or related software.
If you are unable to access, correct or update your personal information through the above methods, you may contact us through the contact information published in the "How to Contact Us" section of this Policy. To protect the security of your account and personal information, we may verify your identity before processing your request.
You may make a request to us to delete personal information under the following circumstances:
The purpose of processing the personal information has been achieved, cannot be achieved, or is no longer necessary to achieve the purpose of processing;
We stop providing relevant products or services, or the personal information retention period has expired;
You withdraw your previously given consent, and we have no other legal basis to continue processing the relevant personal information;
Our collection, use or processing of personal information violates applicable laws and regulations;
Our processing of personal information violates our agreement with you;
Other situations stipulated by applicable laws and regulations.
We will evaluate your request. If the deletion conditions stipulated in applicable laws and regulations are met, we will take corresponding measures, including technical means, to delete or anonymize the relevant personal information.
Please understand that due to applicable laws and regulations, security technology, backup mechanisms and system operation limitations, we may not be able to immediately delete the corresponding information from the backup system. In this case, until the backup can be cleared, overwritten, or anonymized.
For personal information processing activities based on your consent, you have the right to withdraw your previous consent at any time.
You may withdraw the consent you have previously granted to us through the settings function in the LightMake App, related software, or by contacting us through the methods published in the "How to Contact Us" section of this Policy, including but not limited to:
Withdraw consent to non-essential news notifications, operational notifications or survey invitations;
Withdraw authorization for some device permissions, such as album, camera, location, Bluetooth, notifications, etc.;
Withdraw consent for user experience improvement programs, statistical analysis or similar non-essential functions;
Withdraw consent for printing history, task logs, cloud synchronization or similar features;
Withdraw consent to use camera screenshots, videos, logs, mockup files, or other materials for customer support, troubleshooting, or product improvement.
Please note that after you withdraw your consent, we will no longer continue to process relevant personal information based on that consent, but your decision to withdraw your consent will not affect the legality of the personal information processing activities we have previously conducted based on your consent.
Depending on the scope of your withdrawal of consent, you may no longer be able to use some functions that rely on relevant information or permissions. For example, after turning off location permissions or Bluetooth permissions, you may not be able to use the smart network provisioning network or nearby device discovery functions; after turning off notification permissions, you may not be able to receive timely reminders about printing completion, device abnormalities, or account security; after turning off cloud printing or printing history-related functions, you may not be able to use remote printing, historical task viewing, or repeat printing and other related functions.
If LightMake provides print history, job records, cloud synchronization, repeat printing or similar functions, you may view, manage or delete related print job records, model files, G-code files, print parameters, print results and other related print information based on the settings actually provided by the product.
If you want to delete the print job information, model files or print history records that we have saved based on related functions, you may use the deletion portal provided by LightMake App or related software; if the corresponding portal is not yet provided in the product, you may contact us through the method published in the "How to Contact Us" section of this Policy to make a request.
Please note that deleting related print task information, model files or print records may prevent you from viewing historical tasks, repeatedly initiating printing, or using cloud functions that rely on related data.
You may apply to cancel your LightMake account through the account management, account and security, account deletion or similar functions provided in the LightMake App or related software; you may also contact us to apply for cancellation of your account through the method published in the "How to Contact Us" section of this Policy.
After canceling your account, we will stop providing you with related products or services that rely on your LightMake account, and delete or anonymize the personal information related to the account in accordance with applicable laws and regulations and your request, unless otherwise provided by laws and regulations or we are required to retain relevant information by law.
Please note that after logging out of your LightMake account, you may no longer be able to use the account to log in to the LightMake App, related software or other LightMake services, or you may no longer be able to use account-dependent functions such as device binding, remote control, remote printing, camera remote viewing, printing history synchronization, and customer support record inquiry. Once the account is canceled, it usually cannot be restored, so please operate with caution.
Within the scope of applicable laws and regulations, you may have the right to ask us to restrict the processing of your personal information, or to object to our processing of your personal information based on specific legal grounds.
For users in the EU, UK or other applicable data protection laws, subject to the conditions specified by law, you may also have the right to:
Request that we restrict the processing of your personal data;
Object to our processing of personal data based on our legitimate interests;
Object to our processing of your personal data for direct marketing purposes;
Request that the personal data you provide to us be obtained in a structured, commonly used, machine-readable format and, where technically feasible, be transferred to another data controller;
You will not be bound by decisions based solely on automated processing, including profiling, that have legal or similarly significant effects on you, unless permitted by applicable law.
If you wish to exercise the above rights, you may contact us through the methods published in the "How to Contact Us" section of this Policy.
To protect the security of your personal information and account, you may need to provide a written request or prove your identity through other means when exercising the above rights. After verifying your identity, we will process your request as soon as possible in accordance with applicable laws and regulations.
Under normal circumstances, we will respond to your request within the time limit specified by applicable laws and regulations. For example, for requests that are subject to Chinese Personal Information Protection Laws, we will usually process them within 15 working days; for requests that are subject to GDPR or UK GDPR, we will usually respond within the time limit specified by law. If the time limit needs to be extended due to complex requests or large quantities, we will explain the reasons to you in accordance with applicable laws and regulations.
In principle, we do not charge fees for your reasonable requests. However, for requests that are repeated, exceed reasonable limits, are obviously unfounded or excessive, we may charge reasonable costs in accordance with applicable laws and regulations, or refuse to process them to the extent permitted by law.
In the following circumstances, we may not be able to respond to your request in accordance with applicable laws and regulations:
Directly related to national security and national defense security;
Directly related to public safety, public health, and major public interests;
Directly related to criminal investigation, prosecution, trial, judgment enforcement, regulatory investigation, law enforcement request or similar legal proceedings;
There is sufficient evidence that you have subjective malice, abused your rights, or your request is obviously unfounded or excessively repetitive;
Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;
It is necessary to protect your or other individuals' life, body, property and other major legitimate rights and interests, and it is difficult to obtain your consent under the circumstances;
Involving trade secrets, intellectual property rights or other legitimate rights and interests protected by law;
Relevant to our performance of obligations under laws and regulations;
Other situations stipulated by applicable laws and regulations.
If we are unable to respond to your request, we will explain the reasons to you to the extent required by applicable laws and regulations.
LightMake's products and services are mainly intended for adults, or users who use 3D printers, related software and services with the consent and guidance of their guardians. Our products and services do not primarily serve children, nor will we proactively provide specialized services to children.
If you are a minor, you should read this Policy with the company and guidance of your parents or other guardians, and use LightMake products or services with the consent of your guardians.
Due to technical conditions and usage scenario limitations, we may not be able to proactively identify the user's true age. If we find that we have collected the personal information of children or minors who require guardian consent by law without obtaining the necessary consent from the guardian, we will take reasonable measures to delete the relevant information as soon as possible, or take other necessary processing measures in accordance with applicable laws and regulations.
If you are a parent or other guardian of a child or minor and believe that we may have processed your ward's personal information, or wish to access, correct, or delete the relevant personal information, you may contact us through the methods published in the "How to Contact Us" section of this Policy.
Because LightMake's products and services may be available to users in different countries and regions, and we may use servers, cloud service providers, technical service providers or customer support resources located in different countries or regions, your personal information may be accessed, stored or processed outside of your country or region.
For the personal information we collect and generate during our operations in mainland China, we will store and process it in accordance with applicable laws and regulations. We will not transfer relevant personal information overseas unless it is in compliance with laws and regulations or necessary to provide LightMake products and services.
For users located in the European Economic Area, the United Kingdom or the United States, your personal information may be transferred to China or other countries and regions for processing. Please understand that the data protection laws of different countries or regions may be different from the laws of your region. When cross-border transfers occur, we will take necessary measures in accordance with applicable laws and regulations to ensure that your personal information is properly protected.
For cross-border transfers of personal data involving users in the European Economic Area or the United Kingdom, we will take appropriate protective measures in accordance with the requirements of the GDPR, UK GDPR and other applicable data protection laws, such as:
Sign applicable standard contractual clauses or other legal transmission documents with the relevant recipient;
Assess the necessity, legality and security risks of cross-border transfers;
Require the recipient to adopt appropriate data security and confidentiality measures;
When required by law, inform you of relevant cross-border transfers and obtain your consent or confirm other legal basis for processing.
We will only conduct cross-border transmission to the extent necessary to achieve the purposes stated in this Policy, such as for account login, device binding, remote control, remote printing, camera remote viewing, cloud transfer, troubleshooting and diagnostics, customer support, security risk control, service maintenance or legal compliance.
If applicable laws and regulations require us to obtain your separate consent for specific cross-border transmissions, conduct security assessments, sign standard contracts or perform other compliance procedures, we will comply with the relevant requirements.
Under normal circumstances, we will only retain your personal information for the shortest period necessary to achieve the purposes stated in this Policy, unless otherwise provided by applicable laws and regulations, or we obtain your additional authorization and consent.
When determining the retention period of personal information, we may consider the following factors:
the period necessary to provide LightMake products or services;
Your actual needs for using account, device binding, remote control, remote printing, camera remote viewing, customer support and other functions;
the periods necessary to comply with laws, regulations, regulatory requirements, tax, audit, compliance or dispute resolution obligations;
The period necessary to ensure the safety of products and services, troubleshoot faults, and prevent risks;
Whether you have canceled your account, deleted relevant data or revoked relevant authorization.
After the retention period of personal information exceeds, we will delete or anonymize your personal information in accordance with applicable laws and regulations. If it cannot be deleted immediately due to backup, security audit or technical limitations, we will wait until it is deleted, overwritten or anonymized.
For some data related to LightMake 3D printing services, we may set specific retention periods based on functional needs, including but not limited to:
Printing task information, such as print job name, printing parameters, G-code file, task configuration, printing status, printing start and end time, printing results, etc.;
3D model files or related printing files, such as model files, thumbnails, previews, sliced files or task files that you upload, generate or transmit through cloud printing, remote printing, print history, repeat printing or similar functions;
Relevant printing records, such as printing history, consumable consumption, device status, error codes, failure records, etc.;
The camera remotely views relevant data, such as pictures, videos, screenshots or video stream-related technical information generated when you enable relevant functions or actively submit customer support requests;
Troubleshooting and customer support information, such as log files, error reports, problem descriptions, communication records, pictures, videos, model files or other materials that you actively upload.
For the above information, we will determine the retention period based on specific functions, your setting choices, cloud storage space, service operation needs and applicable laws and regulations. If LightMake subsequently provides print history, repeat printing, cloud synchronization or similar functions in the product, we may set a default retention period and explain it to you on the product page, function description or this Policy.
After the default retention period expires, we may delete or anonymize the corresponding 3D model files, print job files, related print information or historical records. After the relevant information is deleted, you may not be able to continue browsing the corresponding history, repeatedly initiate the corresponding print job, or use cloud functions that rely on such data.
If you want to delete specific printing history, model files, task records, camera screenshots/videos or customer support materials, you may do so through the functions provided by LightMake App or related software; if the corresponding entrance is not yet provided in the product, you may contact us to make a request through the method published in the "How to Contact Us" section of this Policy.
In order to provide you with more secure, stable and good products and services, we may update this Policy from time to time based on functional changes, business development, technology updates, changes in laws, regulations or regulatory requirements of the LightMake App, related software, 3D printer device, cloud services and other related services.
After this Policy is updated, the updated content will form part of this Policy. We will not reduce your rights under this Policy currently in effect without your explicit consent.
If there are general updates to this Policy, such as text expression adjustments, contact information updates, function description additions, service name adjustments, etc., we may notify you through announcements within the LightMake App, page prompts, official website announcements, emails, push notifications, or other appropriate methods.
If this Policy changes in a way that may materially affect your rights, for example:
Expand the scope of collection of personal information;
Change the purpose of use, processing method or sharing scope of personal information;
Change the rules for processing sensitive personal information or special categories of personal data;
Change cross-border transmission, storage period or user rights exercise method;
Change the person responsible for our processing of personal information;
Other changes that may have a significant impact on your personal information rights;
We will notify you through pop-ups in the LightMake App, page prompts, site notifications, emails, push notifications or other prominent methods in accordance with applicable laws and regulations., we will process your personal information in accordance with the updated policy after obtaining your consent.
After this Policy is updated, we will indicate the latest update time and effective time on the policy page. It is recommended that you review this Policy regularly to understand how we protect your personal information.
In order to ensure that the LightMake App can timely receive important service-related notifications when it is closed, running in the background, or in other states allowed by the device system, such as device status reminders, printing progress reminders, printing completion reminders, printing exception reminders, account security reminders, system service notifications, customer support progress notifications, etc., the LightMake App may use necessary background communication, message push or associated startup capabilities according to the operating system mechanism.
The above capabilities are mainly used to implement necessary functions related to LightMake products and services, including but not limited to:
During the print job, timely reminders will be sent to you such as printing progress, printing completion, printing pause or printing failure;
When the equipment is offline, abnormal, faulty or has security risks, we will send you device status or fault reminders in a timely manner;
Send you account security reminders in scenarios such as account login, password modification, device binding, abnormal login, etc.;
Send you necessary notifications when there are system maintenance, service changes, policy updates, or changes in customer support progress.
When implementing the above functions, LightMake App may receive, display or process relevant notification information through message push services, system broadcasts, background tasks or similar mechanisms according to system rules. We will try to reduce the frequency of use of relevant capabilities and only use them within the scope necessary to realize product functions and services.
When you click a push notification from the LightMake App, the system may open the LightMake App and jump to a page related to the notification, such as print job details, device status page, message center, customer support page, or system notification page. For non-essential operational, event or product introduction notifications, we will send them to you after obtaining your consent in accordance with applicable laws and regulations; you may also turn off relevant notification permissions through the LightMake App settings or terminal device system settings.
If you turn off notification permissions, limit background operations, or turn off related system permissions, you may not be able to receive timely reminders about printing progress, device abnormalities, account security, or customer support, but this will usually not affect your ability to use other basic functions after manually opening the LightMake App.
If you have any complaints, reports, suggestions, or questions about our personal information processing, or you have any questions about this Policy, you may give feedback by sending an email to the following email address. We will review the issues involved as soon as possible and respond within fifteen working days after verifying your user identity:
contact@lightmake.tech
Firebase SDK (Firebase Core/Firebase Authentication)
Involving personal information: may process account identification, email/mobile phone number and other authentication information, login credentials/Token, device information, network information, IP address, application information;
Purpose of use: used for account authentication and Firebase/Google related login authentication processes.
Official website or privacy policy: https://firebase.google.com/support/privacy
Google Sign-In SDK
Involving personal information: may process basic Google account information, login credentials/Token, device information, and network information;
Purpose of use: Used to log in with Google account.
Official website or privacy policy: https://policies.google.com/privacy
react-native-ble-plx
Involving personal information: may process Bluetooth device information, nearby Bluetooth device names, Bluetooth device identification, MAC/broadcast information, connection status, some versions of Android may involve location/nearby device permissions;
Purpose of use: Used to scan and connect printer Bluetooth devices, automatic Wi-Fi network provisioning and device discovery.
Official website or privacy policy:https://github.com/dotintent/react-native-ble-plx
react-native-vision-camera
Involving personal information: may process images/videos collected by cameras, camera permission status, and device camera information;
Purpose of use: For scanning, shooting or related visual functions.
Official website or privacy policy:https://react-native-vision-camera.com/
react-native-webrtc:
Involving personal information: can process audio and video stream data, network connection information, candidate address/LAN IP, device audio and video capability information;
Purpose of use: Used to establish remote video connections and view device camera images.
Official website or privacy policy:https://github.com/react-native-webrtc/react-native-webrtc
react-native-webview:
Involving personal information: may process web page URLs visited within WebView, web page cookies/cache, web page interaction data, and network information;
Purpose of use: Used to display web content or device-related web pages within the App.
Official website or privacy policy:https://github.com/react-native-webview/react-native-webview
react-native-image-picker:
Involving personal information: may process pictures/videos selected or taken by users, photo album/camera permission status, and media file information;
Purpose of use: Used to select pictures from the album or call the camera to upload/display pictures.
Official website or privacy policy:https://github.com/react-native-image-picker/react-native-image-picker
react-native-zeroconf:
Involving personal information: may process LAN device broadcast information, device name, IP address, port, service type, network information;
Purpose of use: Used to discover devices in the same LAN through mDNS/Bonjour.
Official website or privacy policy:https://github.com/balthazar/react-native-zeroconf
react-native-localize:
Involving personal information: may process device localization information such as system language, region, time zone, currency/measurement unit preference, etc.;
Purpose of use: Used for multi-language display and regional preference judgment.
Official website or privacy policy:https://github.com/zoontek/react-native-localize
@react-native-async-storage/async-storage：
Involving personal information: may process locally stored login status, account identification, user configuration, etc.;
Purpose of use: Used to save login status, user preferences, network configuration information, etc. locally on the device.
Official website or privacy policy:https://github.com/react-native-async-storage/async-storage
react-native-lewin-qrcode：
Involving personal information: may process QR code image content and QR code analysis results;
Purpose of use: Used for QR code scanning/identification, device binding or login and other code scanning processes.
Official website or privacy policy:https://github.com/LewinJun/react-native-lewin-qrcode
react-native-orientation-locker:
Involving personal information: may process screen orientation and device orientation status;
Purpose of use: Used for video full screen and page horizontal and vertical screen switching.
Official website or privacy policy:https://github.com/wonday/react-native-orientation-locker