LightMake Technical Support

Help Center

• Account login, registration, password reset, and account-related assistance.
• Device binding, device list refresh, and device status troubleshooting.
• Model browsing, print task tracking, print progress, and video preview support.
• Privacy Policy, User Agreement, and data security information.

FAQ

1. What should I do if I cannot log in?

Please check your network connection and make sure your account, verification code, or password is correct. If the issue persists, contact technical support.

2. Why does my device not appear immediately after binding?

Please pull down to refresh the device list or reopen the device page later. If the device still does not appear, make sure it is connected to the internet and registered in the cloud.

3. What should I do if my device is offline?

Please check the device power, network connection, and router status, and make sure the device can access the internet properly.

4. What should I do if the video preview cannot be opened?

Please make sure the camera is available, the network is stable, and then try opening the video preview again.

Contact

After-Sales Support

If you encounter device issues, account issues, print task errors, or other after-sales problems, please contact us by email. To help us resolve your issue faster, please include your account information, device name, screenshots, or any error messages when possible.